Role-Based Routing Audit
Align people, skills, and responsibilities.
This Accelerator audits your resolver groups and routing assignments to ensure the right roles are handling the right work.
🚀 Innovation Capacity
🔄 Agility & Resilience
💲 Cost Efficiency
What It Solves
- Skill mismatches creating inefficiency
- Senior staff handling tasks better suited for junior staff
- Poorly defined resolver group responsibilities
- Slow triage due to unclear ownership
How It Works
- Audit current resolver groups and ticket distribution
- Compare assignments to skills and role expectations
- Recommend adjustments to improve throughput
- Document clear role definitions and escalation paths
Why It Matters
Matching the right work to the right people keeps your team productive and reduces burnout.
What You Get
- Resolver group and role audit report
- Recommended realignments
- Documented ownership guidelines
How This Accelerator Works
- Delivered under Allari’s Power of 15 model
- No fixed fees — pay only for time consumed
- Fully transparent via OpenBook tracking
- No long-term contracts. No disruption. Just execution.
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