Service desk · Manufacturing
One front door
for support.
Email-to-ticket intake, Allari triage and an escalation process connected incoming requests to tracked work.
Read the delivered work ↗ERP support · Application work · Project delivery
Keep your best peopleon the workthey do best.
Put our IT department to work for yours.
When daily ERP work competes with priority projects, give Allari an agreed workload. We coordinate the people and delivery.
Your team keeps priorities, approvals and budget.
3,000 JDE users supportedOne manufacturer’s SAP transition. See the engagement →
People behind the work →Members of the Allari teamDefine the work · A first pass
What work would
you hand over?
Choose one workload. We’ll help shape its scope in a 30-minute review.
Illustrative choices. Not customer data.
Step 1 of 5
Open the contact form and describe the work manually.
No contact details needed.
Your choices create a draft, not a work order.
How the responsibility is delivered
You hand over the work.
We organize its delivery.
One included Client Solutions Manager coordinates the engagement. A dispatcher routes each item to the specialists it needs.
Your team agrees the scope, controls and required coverage before work starts. You retain authority over priorities, approvals and budget.
01
Work has an owner.
Agreed responsibilities, delivery and reporting.
02
Skills follow the work.
Specialist depth and availability confirmed for the engagement.
03
How we work with your team →The record stays usable.
Completed work, operating procedures and recurring issues remain visible.
Your controls
Your core team
You retain control
PrioritiesApprovalsBudget
Allari
Included
Included
Client Solutions
Manager
Relationship coordination
Allari delivery
Within your approved scope
Delivery
dispatcher
Assigns the work
Functionalspecialists
Technicalspecialists
Developmentspecialists
Specialists deliver against the agreed work
Shared oversightWork records · Progress · Reviews
Your core team retains priorities, approvals, and budget. Approved work goes directly to Allari delivery, where a delivery dispatcher assigns functional, technical, and development specialists as needed. An included Client Solutions Manager coordinates the relationship. Both teams share work records, progress, and agreed reviews.
The work
Work that needs an owner.
People who can get it done.
Start with an operating responsibility, a project or a skill gap. Agree the scope and required expertise before delivery begins.
01
Keep operations running
User support, application administration, scheduled processing and production issues.
↗ 02Move a project forward
Application changes, integrations, reporting and upgrade work with defined deliverables.
↗ 03Reduce recurring work
Document procedures, address recurring issues and assess suitable automation.
↗Applications involvedJD EdwardsSAPOracle FusionNetSuiteSpecialist skills and capacity confirmed for your scope.
Examples of completed work
What the work produced.
One front door
JD Edwards · Reporting
An inventory history
for Power BI.
A JD Edwards inventory dataset was deployed to production with an operating guide for the customer’s team.
Read the delivered work ↗Operations · Automation
Backup checks became
a monitored routine.
Scheduled checks, logging and email alerts replaced a manual task with repeatable checking and exception handling.
Read the delivered work ↗How delivery is organized
Define the responsibility.
Then put the team behind it.
- 01
Agree the work
Define scope, deliverables, required skills and coverage.
- 02
Set the controls
Agree access, approvals, reporting and escalation.
- 03
Assign and deliver
Your manager coordinates. Dispatch routes each item to its required expertise.
- 04
Keep the knowledge
Retain procedures and review recurring work for improvement.
People behind the operating relationship.
How we work with your team →Members of the Allari team. Engagement roles and coverage are agreed for the work.
OpenBook · Shared oversight
See the work delivered.
Decide what happens next.
Review work, recorded effort and charges with your manager. Keep procedures accessible and recurring issues visible.
See how OpenBook supports delivery →What needs attention?Illustrative review
Delivered workWhat was completed and by whom
Recurring effortWhere process fixes or automation may help
Next decisionsPriorities, scope and approvals to agree
A first piece of work
What would you
hand over?
Bring one workload. In a 30-minute working session, we’ll review its scope, controls and required skills.
Discuss one workloadA discussion of fit and scope. Delivery starts only after agreement.
