MANUFACTURING DOESN'T PAUSE FOR IT TICKETS.
When your ERP goes down, the production line stops. When your IT team is buried in patches and password resets, the modernization roadmap stalls. We've delivered 53,000+ service engagements across manufacturers ranging from automotive suppliers to industrial products to food production — keeping operations running while your team focuses on what moves the business forward.
Industry Challenges
Manufacturing environments run on JD Edwards, SAP S/4HANA, or Oracle — often simultaneously. Multiple plants, multiple time zones, multiple integrations. The IT team responsible for all of it is the same team expected to drive modernization.
A production line doesn't wait. When your CNC environment fails or your EDI integration drops, every minute is lost revenue. Manufacturing IT operates under availability pressure that other industries don't face.
Finding engineers who know both your ERP platform and your manufacturing processes is hard. Retaining them is harder. The average IT turnover rate means tribal knowledge walks out the door every 12-18 months.
ISO, FDA, OSHA reporting, lot traceability — manufacturing compliance generates IT workload that doesn't appear on any roadmap but consumes bandwidth every day.
38.4%
CAPACITY RECOVERED
9.3x
FASTER RESOLUTION
5.4
WEEKS TO PAYBACK
Validated across 62 Fortune 500 engagements
Field Reports
A High-Performing Global Manufacturer
A global manufacturer of advanced materials required IT support that matched the precision of their engineered products. Allari embedded operational custody across their JDE environment, delivering resolution speeds that redefined their internal SLA benchmarks.
26,518 Service Engagements | 90% Faster Than Industry Average | $596,655 Annual Value
90% faster resolution than industry average across 26,000+ engagements
View Field ReportSite MFG-27 — Global Cable Management Manufacturer
A global cable management manufacturer's IT was drowning in aging tickets and escalations. Allari compressed costs by 19% while clearing the backlog — transforming reactive support into proactive operational management.
89% Reduction in Ticket Aging | 19% Cost Compression Year 1 | 92% On-Time Delivery
89% reduction in ticket aging within the first year
View Field Report$4B Manufacturer — JDE to SAP Migration
A $4B manufacturer needed to sunset JD Edwards and migrate to SAP without interrupting production across multiple plants. Allari provided 20 principal systems leads who maintained operational continuity throughout a multi-year transition.
20 Principal Systems Leads | 3,000 Users | 5 Years Zero Disruptions
Five years of zero production disruptions during migration
View Field ReportPlatforms Common in Manufacturing
Related Resources
Questions
What ERP platforms does Allari support for manufacturing?
Allari provides co-managed operational custody for JD Edwards EnterpriseOne, SAP S/4HANA, Oracle Fusion Cloud, and PeopleSoft across manufacturing environments. Our engineers specialize in the platform-specific configurations that manufacturing demands — shop floor control, MRP, advanced planning, and EDI integration.
How does Allari handle after-hours production system issues?
Manufacturing environments operate 24/7, and so does Allari's operational layer. After-hours incidents are classified and routed through ID² governance within 60 seconds — ensuring critical production system issues receive immediate response without pulling your internal team out of bed.
Can Allari support multi-plant, multi-timezone manufacturing operations?
Yes. Allari currently supports manufacturers operating across 11 countries and multiple time zones. Our operational model is designed for distributed complexity — each site receives consistent service delivery through centralized governance and localized execution.
How does co-managed IT work during an ERP migration in manufacturing?
During migration, Allari absorbs 100% of the run-state operational workload — incidents, patches, vendor coordination, user support — so your internal team can focus entirely on migration governance and go-live preparation. This structural bifurcation has sustained zero production disruptions across multi-year migration programs.
What is the typical payback period for manufacturing IT capacity recovery?
The median payback period across Allari's manufacturing engagements is 5.4 weeks. Within that timeframe, the capacity recovered from the operational layer exceeds the cost of the engagement, producing a net-positive return that compounds over time.