Intelligent Dispatching & Routing
Get every ticket to the right place, the first time.
This Accelerator redesigns your ticket routing and dispatch processes to improve resolution speed and reduce misassignments.
🚀 Innovation Capacity
🔄 Agility & Resilience
💲 Cost Efficiency
What It Solves
- Tickets bouncing between resolver groups
- Delays caused by unclear routing rules
- Overloading senior staff with basic requests
- Low first-touch resolution rates
How It Works
- Analyze your current routing logic and queues
- Identify patterns of misrouted or stalled tickets
- Redesign routing rules based on category, impact, and skill
- Deploy updated logic in your service desk or ERP help desk
Why It Matters
When tickets go to the wrong place, everyone loses time. This Accelerator ensures your routing process is smart, clear, and efficient.
What You Get
- Updated routing rules documented and implemented
- Reduced resolution times and escalations
- Improved first-touch resolution rates
- Optional support to tune over time
How This Accelerator Works
- Delivered under Allari’s Power of 15 model
- No fixed fees — pay only for time consumed
- Fully transparent via OpenBook tracking
- No long-term contracts. No disruption. Just execution.
Already working with Allari? This accelerator runs inside your current execution flow. New to Allari? Start with our 30-Day Trial