The Efficiency
Index.
We do not guess. We benchmark against the IT Process Institute's study of 850+ organizations.
This is the physics of a Top 15% High-Performing IT Organization.
The High-Performer Standard
THE NORTH STAR: WHAT THE TOP 15% ACTUALLY LOOK LIKE.
UNPLANNED WORK
ELITE (TOP 15%)
< 5%
TYPICAL ORG
35 – 45%
Elite teams operate proactively. Typical teams are consumed by firefighting and entropy.
CHANGE SUCCESS
ELITE (TOP 15%)
> 99%
TYPICAL ORG
80 – 85%
High performers treat change as a controlled process, not a gamble. Zero tolerance for unauthorized change.
EFFICIENCY RATIO
ELITE (TOP 15%)
100 : 1
TYPICAL ORG
15 : 1
Servers per System Administrator. Elite teams use automation to scale massive infrastructure without adding headcount.
MRV (RESTORE)
ELITE (TOP 15%)
< 1 Hour
TYPICAL ORG
48+ Hours
Mean Time to Restore. When systems fail, high performers utilize causal mapping to recover in minutes, not days.
The 2026 Reality Gap
Industry conditions are worsening. For the first time in 5 years, operational toil is rising.
WARNING // TOIL_INDEX
30%
"Toil Has Risen to 30%"
Manual, repetitive toil now consumes 30% of engineering capacity—the highest level recorded in 5 years. This is execution capacity that never reaches your roadmap.
SOURCE: 2025 SRE REPORT
CRITICAL // LATENCY_IMPACT
53%
"Slow is the New Down"
53% of organizations now rate latency and performance degradation as equally damaging as a full outage. User experience decay compounds revenue impact.
SOURCE: CATCHPOINT 2025 SRE REPORT
The Capability Injection
Moving from "Typical" to "Elite" requires a structural intervention. Here is the capacity we recover.
30-40%
CAPACITY RECOVERED
We eliminate the 35% drag of unplanned work, returning execution capacity to your roadmap.
82%
TICKET AGING REDUCTION
From 16 days to 1.7 days. Validated at HellermannTyton (Site MFG-27).
100%
AUDIT READINESS
Zero repeat audit findings. A defining trait of the Top 15%.
Where Does Your Organization Stand?
A Senior IT Enterprise Leader benchmarks your current operations against the Efficiency Index and identifies recoverable capacity.
See the full dataset: The Capacity Tax Report →