ZERO BLACK BOXES:
FORENSIC CO-MANAGED IT.
Every ticket. Every minute. Every dollar. OpenBook™ delivers forensic transparency that traditional MSPs structurally cannot provide.
15-MINUTE OUTCOME INCREMENTS
Traditional IT billing uses hourly minimums — paying for 60 minutes when the task takes 12. The Power of 15™ eliminates this waste by billing in 15-minute sprints tied to documented outcomes.
TICKET INGESTED
Every request enters the ID² intake funnel. Classified, prioritized, and assigned in under 60 seconds.
15-MINUTE SPRINT
Work executes in 15-minute outcome increments. No padding, no 'minimum hour' billing. You pay for velocity, not presence.
OUTCOME LOGGED
Every sprint is documented in the Dynamic Runbook™. Resolution steps are codified as permanent institutional knowledge.
INVOICE AUDITABLE
OpenBook™ exposes every line item — ticket ID, time consumed, engineer assigned, resolution detail. Zero black boxes.
FORENSIC TRANSPARENCY STACK
OpenBook™ provides four progressive layers of visibility — from individual ticket forensics to TCO trend analysis. Each layer builds the evidence chain from micro-proof to financial dividend.
Individual ticket forensics — see exact time, engineer, and resolution for every request.
MICRO EVIDENCEAggregated consumption audit trail with recurring waste flagged in red.
AGGREGATE DRAGAutomation prescriptions that convert recurring toil into one-time engineering fixes.
AUTOMATION LOGTCO trend showing recovered budget flowing to your innovation fund.
TCO TRENDNo Change Orders
All functions — Security, ERP, Dev, Ops — run on ONE Master Service Agreement. No surprise scope creep.
Capped Consumption
Not-To-Exceed (NTE) caps for budget predictability. You'll never exceed your approved ceiling.
Capacity Dividend
Efficiency gains flow back to you. When we automate a task, the recovered hours are redirected to your roadmap.