STATUS: CALIBRATED
    REV: 2025.02
    07 — DYNAMIC DISPATCHING

    POWER OF 15™:
    SPRINT ROUTING TO 80+ SPECIALISTS.

    Every ticket is classified, skill-matched, and dispatched to the right specialist in under 3 minutes. Work executes in 15-minute outcome increments — no padding, no minimum hours.

    <3min
    DISPATCH TIME
    80+
    SPECIALISTS
    15min
    SPRINT INCREMENT
    01 — THE DISPATCH PIPELINE

    FROM TICKET TO SPECIALIST IN UNDER 3 MINUTES

    Every request follows a four-stage pipeline. No ticket sits in a queue. No specialist works blind. Every resolution is codified for future velocity.

    STEP 01

    INTAKE CLASSIFICATION

    < 60 seconds

    Every ticket enters the ID² funnel. Urgency, impact, and specialty are assessed. Noise is filtered. Signal is routed.

    STEP 02

    SKILL MATCHING

    < 3 minutes

    The ticket is matched against our live capacity map — 80+ specialists across ERP, Security, Infrastructure, and Dev. No guesswork. No queues.

    STEP 03

    15-MINUTE SPRINT

    Power of 15™

    Work executes in 15-minute outcome increments. The specialist owns the ticket from dispatch to resolution — no hand-offs, no re-explanations.

    STEP 04

    RESOLUTION & CODIFICATION

    Dynamic Runbook™

    Resolution is documented in the Dynamic Runbook™. If this ticket type recurs, the next resolution is faster — or fully automated.

    02 — THE CAPACITY POOL

    80+ SPECIALISTS. FIVE DOMAINS. ZERO QUEUES.

    Every ticket is matched against a live capacity map spanning five engineering domains. Fractional access means you get the exact specialist — not a generalist reading a wiki page.

    ERP Engineering
    25+

    Oracle Fusion • SAP S/4 • JDE • PeopleSoft

    Security & IAM
    12+

    Azure AD • Okta • CyberArk • SailPoint

    Infrastructure
    18+

    AWS • Azure • OCI • GCP

    Application Dev
    15+

    Integration • API • Middleware • Custom

    Service Operations
    10+

    ServiceNow • Jira • Freshservice

    03 — THE COMPARISON

    TIERED ESCALATION VS. DIRECT DISPATCH

    Metric
    Traditional Tiered
    Allari Direct Dispatch
    Time to Specialist
    4-24 hours
    < 3 minutes
    Escalation Hops
    3-5 tiers
    Direct dispatch
    Context Loss per Hop
    ~50%
    0% — single owner
    Billing Granularity
    1-hour minimum
    15-minute sprints
    Knowledge Capture
    Ad-hoc / tribal
    Dynamic Runbook™
    Repeat Resolution
    Full cost each time
    Automated → $0
    ACTION REQUIRED

    STOP QUEUING.
    START DISPATCHING.

    The Executive Diagnostic maps your current dispatch latency, identifies escalation bottlenecks, and models the velocity gain from direct specialist routing.

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