Intelligent Dispatching & Routing
Tickets routed right the first time.
This accelerator fixes one of the most common points of failure: improper routing. We design and implement an intelligent dispatching process to ensure every ticket is triaged, categorized, and assigned to the right owner — yours or ours — the first time.
What It Solves
- Tickets dumped into a shared inbox with no clear owner
- Excessive escalations wasting time and frustrating users
- SLA breaches caused by misrouted or stagnant tickets
- Team inefficiency from reactive, manual triage
How It Works
We embed structured triage & routing logic into your Help Desk flow:
- Analyze current routing rules and escalation paths
- Define clear ownership by category, priority, and skillset
- Configure workflows to route tickets directly to the right resource (your team or ours)
- Document SOPs for consistent, repeatable execution
- Test and adjust for edge cases & exceptions
Why It Matters
When tickets land in the wrong hands, everyone loses: SLAs slip, users lose confidence, and your team wastes hours chasing ownership. This accelerator restores order, speeds resolution, and rebuilds trust.
What You Get
- Updated routing logic and workflow documentation
- Clean handoff between triage and resolution teams
- Reduced escalations and stagnation
- Before/After metrics on routing efficiency & SLA impact
How This Accelerator Works
- Delivered under Allari’s Power of 15 model
- No fixed fees — pay only for time consumed
- Fully transparent via OpenBook tracking
- No long-term contracts. No disruption. Just execution.
Already working with Allari? This accelerator runs inside your current execution flow. New to Allari? Start with our 30-Day Trial