Service Desk Services

Allari offers Service Desk Services as-a-Service. Pay for what you use not for what you don't!

Overview

With so much changing across your business and the landscape supporting it, keeping your Service Desk available, round the clock is a huge challenge. Responding consistently, swiftly and effectively to the ever changing needs of your users, thereby helping them continue working, no matter where their location, device used or the time of day, isn't easy.

Besides, you probably view your service desk as a strategic differentiator, a platform to retain the loyalty of your users. If you do, you definitely need to score big here.

To make it work, you need to set-up dedicated desk, train workforce continually, be ready to reach out 24X7, closely monitor and set high benchmarks for effectiveness. This is a massive undertaking which equates to substantial costs, time and efforts. We can help!

Tackling your challenges doesn’t have to be difficult

You can free up your resources to concentrate on more strategic issues, and yet ensure your support peak providing differentiated, high-value service.

Designed to handle everything from technology provisioning to complex problem solving for delivering an advanced support environment that satisfies users, our Service Desk helps you realize the full benefit and value of your IT investment.

Our primary focus is to:

  • Reduce the number of incidents
  • Resolve more incidents on first contact
  • Refine interactions with end user
  • Report on all key parameters such as downtime, SLA performance and service request management

Finally a True IT-as-a-Service Solution

A pay-for-use, 24 7 global solution

With locations in Americas, EMEA and APAC, our cloud based offering leverages our proven IT-as-a-Service (ITaaS) model to meet the specific needs of your organization. For many of our global clients, we have been providing round-the-clock support services across multiple channels (voice, e-mail, chat, and web-based support) and deliver an integrated, 24 7 service experience. Our service desk services include:

  • Alert Management
  • Identity & Access Management
  • Software Support including Microsoft, NetSuite, Oracle, SAP products
  • Remote Desktop Support
  • Software Installation and Configuration
  • Network Configuration and Troubleshooting
  • Peripheral Configuration Support
  • Email Client Issues
  • Mobile Device Configuration
  • Antivirus Installation/Update
  • Wireless Device Troubleshooting

24-7 Monitoring

Threats don't operate on a 9-5 basis, your protection needs to be around the clock.

Unlimited Help Desk

There's no time-cap or hard limits for our support. Your IT issues don't have a limit why should your support.

Penetration Testing

Gaining assurance for an IT environment by attempting to breach some or all of the system.

Cyber Incidence Plan

A pre-determined plan setting out how we’ll work with your team to recover from network security incidents.

Compliance Tracking

We ensure that plans, personnel, and the organization as a whole lie in line with the corresponding laws and standards.

Password Management

Active password management policies to keep your logins separate and secure but still readily accessible.

Advanced Threat protection

Security that goes beyond normal applications to protect/fix your organizations vulnerabilities and threats.

Dark Web Scanning

Proactive dark web scans to analyze breached data and passwords associated with your login information.

Anti Malware

Support backed by government standards. You know the service you receive will be professional and experienced.

Single Sign on

Single sign-on syndication. Allowing your users access to the organization through one heavily secure login.

Accredited Support

Software that protects the system from a plethora of attacks including spyware, adware, trojans, and worms.

Email Filtering

Filtering of your inbound and outbound traffic, ensuring your most readily used communication is safe and transparent.

Cloud Security

Using the latest protection we safeguard your online data from potential theft, leakage, and deletion.

Security Reporting

The availability of extensive reporting to identify where your threats are coming from and how to best manage them.

Policy Documents

The implementation of policy documentation that keeps your employees on the right path.

Vulnerability Scanning

Ongoing and constant inspection of the current IT system leveraging Qualys VMDR & Darktrace AI to identify the problems before they are exploited.

Mobile Device Management

Complete control over company devices, even when they aren’t on the premises, means you're secure at all times.

Web Filtering

Employ active web filtering for your company and prevent issues before they even arise.

Security Assessment

Periodic security exercises designed to test your organization's preparedness for a security threat.

Cyber Security Training

A formal process to educate your employees on the dangers of working online and common pitfalls people fall into.

24-7 Monitoring

Threats don't operate on a 9-5 basis, your protection needs to be around the clock.

Unlimited Help Desk

There's no time-cap or hard limits for our support. Your IT issues don't have a limit why should your support.

Penetration Testing

Gaining assurance for an IT environment by attempting to breach some or all of the system.

Cyber Incidence Plan

A pre-determined plan setting out how we’ll work with your team to recover from network security incidents.

Compliance Tracking

We ensure that plans, personnel, and the organization as a whole lie in line with the corresponding laws and standards.

Password Management

Active password management policies to keep your logins separate and secure but still readily accessible.

Advanced Threat protection

Security that goes beyond normal applications to protect/fix your organizations vulnerabilities and threats.

Dark Web Scanning

Proactive dark web scans to analyze breached data and passwords associated with your login information.

Anti Malware

Support backed by government standards. You know the service you receive will be professional and experienced.

Single Sign on

Single sign-on syndication. Allowing your users access to the organization through one heavily secure login.

Accredited Support

Software that protects the system from a plethora of attacks including spyware, adware, trojans, and worms.

Email Filtering

Filtering of your inbound and outbound traffic, ensuring your most readily used communication is safe and transparent.

Cloud Security

Using the latest protection we safeguard your online data from potential theft, leakage, and deletion.

Security Reporting

The availability of extensive reporting to identify where your threats are coming from and how to best manage them.

Policy Documents

The implementation of policy documentation that keeps your employees on the right path.

Vulnerability Scanning

Ongoing and constant inspection of the current IT system leveraging Qualys VMDR & Darktrace AI to identify the problems before they are exploited.

Mobile Device Management

Complete control over company devices, even when they aren’t on the premises, means you're secure at all times.

Web Filtering

Employ active web filtering for your company and prevent issues before they even arise.

Security Assessment

Periodic security exercises designed to test your organization's preparedness for a security threat.

Cyber Security Training

A formal process to educate your employees on the dangers of working online and common pitfalls people fall into.

Let's Collaborate

We're excited to meet you. Tell us a little about yourself and what you're looking for and we'll get in touch. If you have immediate questions about our offerings (or just don't like forms) call us directly 1.866.937.2224 or email us at go@allari.com.

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