Workflow Shapers
Service Routing Fix
Bad routing = bad support.
This Booster identifies broken routing rules or logic gaps that cause misdirected tickets, delays, or escalations.
What It Solves
- Tickets routed to the wrong teams
- Delays in resolution due to handoffs
- Misuse of ticket categories or request types
- Frustrated users with unclear request paths
How It Works
We analyze ticket flow across your ITSM platform:
- Review routing rules and category logic
- Spot trends in reassigned or escalated tickets
- Recommend fixes to forms, queues, or auto-routing
- Optional updates to portal or intake experience
Why It Matters
Faster, cleaner routing boosts your support velocity and user satisfaction.
What You Get
- Updated routing map by request type
- Misroute trends and impact analysis
- Implementation-ready fix recommendations
How This Booster Works
- Delivered under Allari’s Power of 15 model
- No fixed fees — pay only for time consumed
- Fully transparent via OpenBook tracking
- No long-term contracts. No disruption. Just execution.
Already working with Allari? This Agility Booster runs inside your current execution flow. New to Allari? Start with our 30-Day Trial