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July 3

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Service Insight: Manufacturing Company Selects Allari’s CloudHD for IT Help Desk Management

Midsized Pennsylvania manufacturer with a small IT team was overloaded with managing Help Desk tickets, working with users on day to day issues while trying to execute major IT projects that would provide major benefits. The result was that the major projects were losing out to fire fighting.

Allari’s solution, CloudHD, provided the portal and ticket management software the customer needed as a starting point. But even more importantly, the solution included the processes and services for dispatching and managing the incidents and service requests from open to close. In addition, Allari’s service team was able to execute any of the incidents and service requests the customer’s IT team felt would give them more time to focus on the more proactive initiatives.

Allari believes the full CloudHD solution will improve IT productivity, improve user satisfaction, and allow the IT team to use their time and skills to focus on more strategic tasks.

About Allari

Allari implements customized service plans for IT Operations & Cyber-security which allow you to complete a higher volume of planned work, gain the capacity to innovate and help your business to win.

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Tags

Cloud Services, Help Desk, ITaaS


About the author

Allari

Allari takes pride in helping IT leaders take control of their destinies by providing the space they need to build stronger relationships with their businesses. As a result, these leaders get the recognition they deserve which makes I.T. fun again! The company provides services via offices in the United States, Ecuador, Brazil and India serving customers in over 55 countries.

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