Wilbur-Ellis HoldingsLicensing Optimization & Operational Capacity
8,166 verified service engagements with the highest IAM concentration in Allari's portfolio — 26.3% of all requests focused on identity and access management, driving licensing optimization across distributed operations.
ABOUT WILBUR-ELLIS HOLDINGS
Wilbur-Ellis is a diversified agribusiness company operating across agriculture, nutrition, and specialty chemical distribution with operations throughout North America and Asia-Pacific.
THE CHALLENGE
The IT Management team at Wilbur-Ellis faced fluctuating demand for Oracle JD Edwards EnterpriseOne support due to the agriculture industry's seasonal nature. Their flat-rate managed service model either made them overpay during low demand or lack adequate support during peak times.
This imbalance strained Wilbur-Ellis's in-house team, causing delays and overtime. They needed flexibility, clarity on support tasks, and a measurable return on investment.
THE ENGAGEMENT
Allari provides ongoing IT operational custody for Wilbur-Ellis, with a distinctive profile: 26.3% of all service requests are identity and access management related — the highest IAM concentration across Allari's client base. This reflects Wilbur-Ellis's complex licensing environment across distributed operations.
The engagement spans 8,166 verified service interactions, with particular emphasis on licensing optimization, identity governance, and operational efficiency across their multi-platform environment.
THE RESULTS
Hours per Request
Among the fastest resolution rates in Allari's portfolio
Service Engagements
Delivered and verified
IAM Focused
Identity and access management — driving licensing optimization
Est. Annual Value
Delivered through efficiency gains and licensing optimization
KEY OUTCOMES
- Greater control and insights into JD Edwards support operations
- Flexible support model that scales with actual business needs
- Internal team freed to focus on high-value objectives driving business growth
- Data-driven insights enabling continuous process improvements
"By adopting Allari's Service Delivery Platform, Wilbur-Ellis achieved greater control and insights. We can now flexibly increase or decrease JD Edwards support based on actual needs."
FRAMEWORK COMPONENTS DEPLOYED
ID² — Intake, Definition & Delegation
Complex identity requests triaged and classified for specialist routing — ensuring rapid response across seasonal demand fluctuations.
OpenBook™ Transparency
Full cost and activity visibility across all IAM and operational work — weekly reports into support efforts, costs, and improvement areas.
Embedded Outcome Teams™
Dedicated capacity for identity governance and licensing optimization, operating as an integrated extension of Wilbur-Ellis's IT function.