The IT Management team at Wilbur-Ellis (WE) faced fluctuating demand for Oracle JD Edwards EnterpriseOne support due to the agriculture industry's seasonal nature. Their flat-rate managed service model either made WE overpay during low demand or lack adequate support during peak times. This imbalance strained WE’s in-house team, causing delays and overtime. WE needed flexibility, clarity on support tasks, and a measurable return on investment (ROI).
Allari introduced a custom, task-focused support solution for specific Oracle JD Edwards EnterpriseOne and related processes. This ensured Wilbur-Ellis only paid for the JD Edwards support they used. Routine administrative tasks were handed to Allari, freeing up the Wilbur-Ellis team for priority business demands. Allari's process, and documentation ensured consistency in task execution. Weekly reports provided insights into JD Edwards support efforts, costs, and areas for improvement.
By adopting Allari’s Service Delivery Platform, Wilbur-Ellis achieved greater control and insights. They can now flexibly increase or decrease JD Edwards support based on actual needs. This pivot allowed them to focus on high-value objectives to drive business growth. The data-driven insights led to continuous process improvements, further reducing JD Edwards support costs by 32%, and elevating the user experience.
