ERP Functional Support

Our ERP Functional Support accelerator delivers ongoing support for JD Edwards, SAP, PeopleSoft, and Oracle Fusion, resolving issues quickly and ensuring system uptime. We handle functional challenges, from configuration errors to user queries, so your team can focus on business goals.

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Key Benefits:

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• Resolves issues 50% faster, minimizing downtime.
• Ensures 99% system uptime with proactive support.
• Enhances user experience with expert assistance.

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Use Cases:

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• Supporting JD Edwards sales updates for manufacturing firms (e.g., ticket #364069 for sales errors in Manufacturing).
• Resolving SAP configuration issues for financial modules.

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Success Story:

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A manufacturing firm achieved 99.5% JD Edwards uptime with our functional support, earning praise for operational reliability.

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Technical Details:

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Supports JD Edwards, SAP, PeopleSoft, Oracle Fusion; integrates with service desk tools like ServiceNow; uses ticketing systems for issue tracking.

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Human Services:

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Functional consultants, ERP support analysts, business analysts.

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