Who is ERP production support for?

Internal IT teams that are consumed by tickets and incident response and cannot make headway on modernization. We absorb the Run queue so the internal team can focus on Build, governance, and the next-platform program.

Do you replace our internal team?

No. Outcome Teams are designed to coexist with internal staff under a Build-Run separation: internal team holds change, design, and governance; Allari holds incidents, environment, and steady-state operations on a shared backlog.

What does the deflationary curve mean in practice?

Ticket volume compresses quarter over quarter as recurrence is eliminated and capacity is reclaimed. The OpenBook ledger publishes the compression rate; engagements are contracted multi-year because the curve compounds.

ERP Production Support

Production support for JD Edwards, SAP ECC & S/4HANA, Oracle Fusion Cloud, and NetSuite — held by an Outcome Team™ on a deflationary model.

ERP production support, held by an Outcome Team™

ERP production support is the day-to-day work of keeping JD Edwards, SAP, Oracle Fusion, or PeopleSoft running — ticket triage, root-cause analysis, security patching, batch monitoring, integration repair, vendor escalation, and the constant low-grade firefighting that consumes 40-60% of an internal team's calendar. Allari takes that entire layer under operational custody and runs it on a deflationary curve.

Each engagement is held by a named Outcome Team™ — the same senior functional lead, technical lead, CNC/Basis specialist, and reliability engineer for the life of the contract. No ticket rotation, no offshore handoff, no “case manager” layer between your team and the people doing the work.

What is included in the service

24/7 monitoring and on-call rotation for tier-1 production incidents.
Ticket triage, root-cause analysis, and permanent fixes — not just workaround tickets that re-open.
CNC, Basis, security, and environment work across DEV, QA, and PROD.
Integration monitoring and repair across boundary systems (EDI, WMS, MES, CRM, BI).
Quarterly compression review — root causes eliminated, repeat tickets retired, runbooks published.
Monthly OpenBook® ledger with every hour logged, every ticket categorized, and every improvement priced.

How the deflationary curve works in production

In month one we baseline the ticket queue and tag each item by root cause. By month three the top five recurring categories have permanent fixes in place. By month six the queue volume on those categories is 60-80% lower, and the reclaimed senior-engineer hours are redirected into the next compression layer. The contract bills the same; the work shifts from firefighting to engineering.

Frequently asked questions

Do you provide 24/7 coverage?

Yes. Tier-1 production incidents are covered 24/7/365 with a 15-minute response SLA. Tier-2 and tier-3 work runs on standard business hours unless contracted otherwise.

What platforms do you support today?

JD Edwards EnterpriseOne (all releases through 9.2), SAP ECC 6.0 and S/4HANA, Oracle Fusion Cloud (ERP, HCM, SCM), and PeopleSoft (HCM, Campus Solutions, Financials).

Can you co-exist with our existing offshore or partner team?

Yes. We commonly take the Run layer while an internal team or a separate partner holds Build. The Build-Run Separation is designed to be platform-agnostic and partner-agnostic.

Book a working session · JD Edwards support · SAP support · Oracle Fusion support

This page is part of allari.com. The full interactive experience is available at https://allari.com/erp-production-support.

About Allari. The ERP Lifecycle Partner. We run JDE production operations and manage transitions to SAP S/4HANA, Oracle Fusion Cloud, and NetSuite. Founded 1999. 27 years of continuous operation. Self-funded. Zero debt. Zero exits. We recover 38.4% of lost IT execution capacity through co-managed ERP operations and the Build-Run Separation.

What Allari runs

Run. Tickets, escalations, patches, environment issues, vendor noise — every reactive workload, fully owned.
Build. Your team gets 100% of their time back for the roadmap. Migrations, modernization, automation.
Transition. JDE → SAP, JDE → Oracle Fusion, JDE → NetSuite. Operational continuity through 18–36 month projects.

Verified outcomes

38.4% capacity recovered (HellermannTyton, 27-month study)
Average ticket resolution: 16 days → 1.77 days
82% ticket aging reduction
19% Year-1 TCO compression
92% on-time delivery across 62 Fortune 500 engagements

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