Oracle Fusion Cloud production support

Quarterly releases shouldn’t mean quarterly chaos.

Allari runs production support for Oracle Fusion Cloud under Deflationary ERP Support: your support bill goes down every year instead of up. We handle the day-to-day work — tickets, configuration work, security, integrations, vendor escalation and 24/7 on-call for production-critical incidents — so your core team gets its time back for new projects. You pay for the work the team actually does, measured in 15-minute blocks and visible in OpenBook®.

What we cover on Oracle Fusion Cloud

• Quarterly update readiness. Impact analysis, regression testing and controlled feature opt-in for every release.
• Functional support across Financials (GL, AP, AR, Cash Management, Fixed Assets, Tax, Intercompany, period close), HCM and SCM.
• Integrations and extensions. OIC flows, REST/SOAP, VBCS and FBDI loads, with HCM Extract job health.
• Security and SOD. Role design, data security, custom roles and audit-ready segregation of duties.
• Reporting. OTBI and BI Publisher report maintenance and distribution.
• Steady-state support after the implementation partner leaves — continuity that survives go-live.

How your support bill comes down

Across Allari’s portfolio, the median customer pays about 8% less in Year 1, 22% less in Year 2 and 30% less in Year 3 than before Allari. A typical fixed-fee contract drifts up about 10% over the same period (illustrative). The bill comes down because the work comes down, every month:

1. Your Client Solutions Manager. A dedicated manager on your account, included at no extra cost, inside your Microsoft Teams every week. One person who knows your environment.
2. Monthly cost review. Together we go through every ticket and every hour in your OpenBook® ledger and pick the repeat work to remove next.
3. Find the root cause. Root Cause Analysis traces the work that keeps coming back to its source, instead of fixing the same problem again.
4. Remove it for good. Automation, AI and runbooks remove the repeat work for good. Less work means a lower bill.

Other ERP support providers profit when your problems keep coming back. Allari fixes them for good, and earns your trust to take on more.

Why Oracle Fusion support gets cheaper instead of becoming a quarterly tax.

Oracle hosts the infrastructure. The work it doesn’t cover — releases, integrations, reports, roles and extensions — is where your support cost lives, and that work comes down on Fusion the same way it does on JD Edwards or SAP.

• Quarterly updates stop being a quarterly tax. Most Fusion teams absorb four releases a year as four separate disruptions. We run regression testing, integration checks and post-update stabilization for every release, and remove more of the recurring effort each time. The fifth release of the engagement costs less than the first.
• Hosted does not mean hands-off. Integrations break, reports drift, roles bloat and extensions pile up. We handle that layer so your Fusion architects stop losing weeks every quarter to release work.
• Any hosting model. We support Oracle Fusion environments on OCI, third-party cloud or hybrid. We are in your environment daily; Oracle provides the patches and documentation.

Three commitments, the same on every platform

• Pay for the work. Nothing more. $22.50 per 15 minutes of work. One price for every platform and every skill, published. No retainers, no minimums, no multi-year lock-in. A light month costs less.
• See every hour. Your OpenBook® ledger shows every hour and every dollar, live in Power BI. Your CFO sees the same numbers we do.
• Leave any day. No notice, no exit fee, no clawback. Every runbook and document is yours.

Lifecycle position

Oracle quarterly update cycle (no end-of-support horizon) is the date that anchors planning for most Oracle Fusion Cloud customers today. Whether you are staying on the platform, evaluating a move, or running both systems during a migration, Allari keeps operations steady. Allari has run enterprise ERP since 1999 and supports customers in 25+ countries.

Frequently asked questions

Do you support Oracle Fusion Cloud during an active migration?

Yes. Supporting Oracle Fusion Cloud while a systems integrator delivers the new platform is one of our most common engagements. We keep the current environment stable so the integrator can focus on the new system, then move into post-go-live support on the new platform once cutover settles.

What hours of coverage do you provide?

24/7/365 response for tier-1 production incidents, with a 15-minute response SLA. Tier-2 and tier-3 work runs on standard business hours unless agreed otherwise.

How is pricing structured?

You pay for the work the team actually does each month, measured in 15-minute blocks at one published price, $22.50 per block, on every platform. Each month your Client Solutions Manager walks through the work with you in OpenBook®, and together you pick the next automation or root-cause project. No retainers, no minimums, no per-ticket charges and no surge charges for incidents inside the agreed coverage.

Getting started is simple

1. Talk for 30 minutes. Walk us through your ERP support today. No deck, no pitch, no obligation.
2. We take over support. We own it from day one, starting with the platform causing the most pain. Your team stays on new projects.
3. Watch the bill fall. Every hour shows up in your OpenBook® ledger. Your support cost comes down year after year.

Allari: 27 years running ERP for Fortune 500 companies, 150+ enterprise customers, customers in 25+ countries, employees in 12 countries, 10+ years average employee tenure and an 8-year average client relationship. Self-funded, with no private equity.

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