Business users
Investigate the workflow.
Work with finance, purchasing, inventory and sales users to understand an application issue. Record the findings, correction, user validation and any remaining exception.
See a functional-support handoverERP production support
Hand over the daily
operating work.
User requests, application issues, scheduled checks and recurring tasks. Your included Client Solutions Manager defines the responsibility with you. Dispatch routes each item to the skills it needs.
Your team keeps priorities, access and change approvals, and budget.
The operating queue
Define the request.
Give the next action an owner.
A request can need a user conversation, a procedure, a configuration change or technical work. Set the authority and completion checks for each kind of task.
Production operations
Execute within your controls.
Scope administration, deployments, environment refreshes, database work or recurring checks. Define the operating procedure, approval, test evidence and escalation path.
Review access and change controlsRecurring effort
Keep a usable record.
Capture repeatable steps in your SOP library and review recurring issues. Scope a process fix or suitable automation where it is useful. Documentation and improvement work are billed as delivery work.
See a monitored routineScope and specialist depth
The application name
starts the review.
Dispatching and documented Level 1 and Level 2 procedures can cover selected requests across applications. Confirm deeper functional, integration, development and specialist requirements for your environment.
The handover
Move the responsibility
with its operating context.
- 01
Define
Name the queue, applications, procedures, business owners and required coverage.
- 02
Validate
Check access, runbooks, escalation and acceptance with the people doing the work.
- 03
Transfer
Execute the work within the authority provided. Route tasks to the skills they require.
- 04
Review
Use OpenBook and delivery reviews to examine effort, charges, exceptions and the next priorities.
Published customer work
Requests, actions and results.
Service desk · Manufacturer
Route email into
a shared queue.
Email-to-ticket intake connected requests to Allari triage and escalation to the customer’s IT team.
Read the delivered workJD Edwards · Costing
Correct a same-day
cost rerun defect.
Allari traced lookup and rerun issues, tested corrections with users and deployed the changes.
Read the delivered workJD Edwards · $5 billion manufacturer
Support 3,000 users
during a transition.
Daily JDE support expanded while the customer’s team focused on SAP. Resources reduced after regional cutovers.
Read the engagementAllari-reported JDE user population during the SAP transition.
Before work transfers
Confirm what
the scope includes.
What can move into the support queue?
Choose the requests, environments, recurring checks and operating procedures your team needs covered. Define the skills, access, approval points and escalation owners. Add responsibilities after the team can operate the initial scope consistently.
Which specialist skills are in-house?
JD Edwards Level 3 technical expertise and SAP Basis administration are in-house. Dispatching, SOP-led Level 1 and Level 2 work and light troubleshooting can be defined across applications. Other specialist capability and availability are confirmed before that scope is accepted.
How are coverage and response commitments set?
Agree the operating hours, required skills, escalation route and response commitment for the workload. Production-support availability is 24/7. Continuously reserved specialist capacity and specific response guarantees have separate terms; review them before the handover.
Define the work · A first pass
What work would
you hand over?
Choose one workload. We’ll help shape its scope in a 30-minute review.
Illustrative choices. Not customer data.
Step 1 of 5
Open the contact form and describe the work manually.
No contact details needed.
Your choices create a draft, not a work order.
