The key to being a High Performer is adopting a culture of change management, causality and continual improvement. This must be instilled in every member of the team. They need to have a set of shared attitudes, values, goals and practices. There is a science to IT management and that rather than applying rote application of externally imposed practices and controls without understanding, the culture must utilize the scientific method to prove/disprove what works then apply carefully constructed controls to ensure they apply the appropriate practices without fail. These 8 attributes define if an IT Department is a high performing one. It is important to understand where you are at if you truly want to transition from good to great.
Does your team have a high throughput of effective change?
High performers can handle extremely high volumes of change, often responsible for successfully implementing hundreds or even thousands of changes per week at success rates greater than 99%.
High service levels and availability?
IT services are highly available and reliable, as measured by mean time between failures (MTBF) and mean time to repair (MTTR).
Higher investment early in the IT life cycle?
Continually deploy resources/staff earlier in the IT life cycle, as measured by staff deployed on non-operational and pre-production activities, such as in release management, packaging and testing processes.
Consistent process integration between IT Ops And IT security?
Adopt security requirements into the IT life cycle, early and consistently, as measured by % of deployed infrastructure meeting security requirements, as well as % of infrastructure that is officially “blessed” by the IT security organization.
Posture of compliance?
A trusted working relationship between IT operations and auditors, because controls are visible, verifiable and regularly reported on.
A collaborative working relationships between function?
IT operations and security work together to solve common objectives.
Server to system admin ratios > than 100:1?
The average server/sysadmin ratios are between 15:1 and 25:1
Where do you stand?