You can't be effective if you are being restricted!
- We are constantly in reactive mode, with little ability to figure out how to free ourselves from fire-fighting long enough to invest in any proactive work.
- My Team is spending more than 5% of their time on unplanned or urgent work.
- Our Core Team is executing level 1 tasks as well as fulfilling their primary responsibilities.
- Our success rate for throughput of effective change is not 99% or higher.
- Our System Admin ratio is between 15:1 and 25:1 and is not even close to 100:1.
- My Team doesn't have a collaborative relationship with our security group.
- Our team doesn't have a trusted working relationship with our IT auditors.
- We view our change management processes as overly bureaucratic and diminishing of productivity.
- "Everyone" knows that our people circumvent proper processes because crippling outages, finger-pointing, and phantom changes run rampant.
- We have a “cowboy culture” where seemingly “nimble” behavior has promoted destructive side effects where the sense of agility is all too often a delusion.
- Our IT operations believe that true control simply isn't possible, and they are doomed to an endless cycle of break/fix triggered by phone calls at late hours of the night.
- Our internal and external auditors are on a crusade to find out whether proper controls exist and are pushing madly for implementing new ones where they aren't.
- We understand the need for controls, but don't know which controls are needed first.
