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We are constantly in reactive mode, with little ability to figure out how to free ourselves from fire-fighting long enough to invest in any proactive work.
My Team is spending more than 5% of their time on unplanned or urgent work.
Our Core Team is executing level 1 tasks as well as fulfilling their primary responsibilities.
Our success rate for throughput of effective change is not 99% or higher.
Our System Admin ratio is between 15:1 and 25:1 and is not even close to 100:1.

My Team doesn't have a collaborative relationship with our security group.
Our team doesn't have a trusted working relationship with our IT auditors.
We view our change management processes as overly bureaucratic and diminishing of productivity.
"Everyone" knows that our people circumvent proper processes because crippling outages, finger-pointing, and phantom changes run rampant.

We have a “cowboy culture” where seemingly “nimble” behavior has promoted destructive side effects where the sense of agility is all too often a delusion.
Our IT operations believe that true control simply isn't possible, and they are doomed to an endless cycle of break/fix triggered by phone calls at late hours of the night.
Our internal and external auditors are on a crusade to find out whether proper controls exist and are pushing madly for implementing new ones where they aren't.
We understand the need for controls, but don't know which controls are needed first.

CHOOSE A DATE

Reserve 30-60 minutes on a day that works best for you and/or your Team. We will take care fo the rest!

COLLABORATE

Together, we will reate a plan for your IT group and unlock your Team's potential.

An understanding of how your IT department ranks compared to hundreds of High Performers.
A clear understanding of the IT-as a-Service platform and how to leverage it to improve identified weak areas.