Leading HR Services provider needed JD Edwards EnterpriseOne CNC (system administration) remote support to keep their ERP system up and running smoothly. Allari implemented their E1 maintenance program with daily system monitoring and periodic proactive maintenance tasks. These tasks are scheduled for overnight and weekends eliminating the burden to work off hours for the customer’s IT team. In addition, Allari provides 24/7 first line production support with immediate response for any incidents the customer runs into.
Many IT teams have difficulty scheduling proactive maintenance because of the off hours timing. They are also consumed with reacting to issues or trying to focus on major projects making skipping proactive maintenance an easy decision. After Allari begins their program they usually see immediate reductions in downtime and incidents related to lack of maintenance.
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Allari empowers IT leaders by delivering Production and Cyber Security Services via their elastic ITaaS platform. Customers leverage Allari’s basic services for Identity Management, IT Maintenance, and Service Requests as well as reinforcing their core competencies such as Security Operations Center, ERP support, Business Intelligence support and software development allowing them to be more productive and cost efficient. Allari’s # 1 goal is to help their customers transform their IT from good to great!
The company provides services via offices in the United States, Ecuador, Brazil and India serving customers in over 55 countries. Visit www.allari.com.