24/7 Help Desk Services
Streamline your operations and focus on core projects while we expertly manage your help desk tickets with precision and care. Ready to see your ticket count reach zero? Let’s make it happen.
Let us take the help desk burden off your shoulders and manage your help desk tickets. So, you can focus on more important projects that will make you shine.
Experience, Reliability, Expertise
Tickets processed per year
Average Tickets Response Time
tickets resolved on the first call
tickets Resolved within SLA target
A seamless extension of your IT team powered by your very own branded ConnectWise Help Desk software.
Full 24/7 help desk support coverage. No more unexpected stress, unplanned long days, and interrupted weekends and holidays.
Welcome to a new era of support—stress-free, efficient, and always at your service.
Troubleshooting & Problem Resolution
Error Resolution
Bug Fixes
Performance Issues
User Assistance and Support
How to Guidance
Functional Support
Process Guidance
User Training, onboarding
Regular updates
Incident Management
Incident Logging
Tracking & Resolution
Escalation Management
Access & Security Management
User Access Issues
Password Resets
Access Requests
System Configuration & Customization
Basic Configuration
Customization
Integration Support
Reporting and Analytics Support
Report Generation
Data Analysis
Dashboard Configuration
Technical Assistance
Software Installations
Hardware Support
Network Issues
Proactive Support
System Health Checks
Continuous monitoring
Preventative Maintenance
User Tips and Best Practices
Achieve peace of mind
Tidal Monitoring Services
Why Tidal Monitoring?
- Proactively identify systems and applications issues
- Fine-tune configurations to optimize systems’ performance
- Ensure compliance and security with Tidal robust compliance and security features
- Automate routine monitoring tasks and streamline operations
Key Features of Tidal Monitoring Services
- Real-time monitoring and alerts
- Comprehensive reporting
- Customized dashboards
- Scalable monitoring capabilities
Why choose Allari to manage your Help Desk:
- Support beyond the scope of general IT support:
Our elite team brings 10+ years on average of experience in supporting IT organizations and complex ERP systems. They know support! - Reduced downtime:
Our senior experts can quickly identify and resolve complex issues. This will reduce your downtime and ensure the optimum uptime of your applications. - Prioritized support:
For your peace of mind, we use SLA and L1-L3 support tiers. Your issues will be prioritized to ensure your critical business functions are not disrupted for long periods. - Effortless scalability:
We will scale the help desk team hassle-free and seamlessly, as your business scales. - Happier, more productive team:
With a dedicated help desk, your internal IT team can focus on other strategic initiatives, optimizing the use of internal resources.
Ready to unleash your potential?
Let's connectOur support philosophy
Seamless scaling
No more getting stuck in rigid contracts! Our services adapt as your needs evolve, giving you the flexibility to change without constraints.
Rapid response
With our detailed SLAs, time-perfected processes, and a die-hard commitment to delivering a superior experience to our customers, you can trust we will respond to your needs, quickly and efficiently.
Transparent pricing
Only pay for what you use. Experience the difference of a transparent pricing and billing approach designed with your business needs in mind.
Total customer experience
We are a customer-centric organization. And mean it. At Allari, your dedicated Customer Success Manager will be your advocate, ensuring your best interests are always our top priority.
Only the best team
With a proprietary and time-perfected process-P.R.E.C.I.S.E.-Allari ensures the best experts are assigned to your team. And as always, we will scale to your needs, easily and hassle-free.
Satisfaction promise
We back our words with action. With the Allari Satisfaction Promise, we are unwavering in our commitment to ensuring your complete satisfaction.
Steadfast supporting your journey
Global CIOs Trust Allari: Achieving 100% Client Satisfaction with Boutique IT Solutions
Request CallFAQs
Common questions about our services and approach.
While our hybrid dedicated and shared model offers resource optimization and cost control benefits, we recognize that a fully dedicated staff model may be essential for protecting your trade secrets and confidential business information. In a fully dedicated model, resources are exclusively assigned to your account, ensuring maximum protection of your proprietary information. This approach guarantees that your sensitive business data remains secure and confidential, tailored specifically to your needs.
Our comprehensive methodology for ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations) compliance includes close collaboration to classify ITAR/EAR-controlled technical data, strict access controls based on data classification and roles, data segregation on dedicated systems if needed, robust network security with ongoing monitoring, and tailored ITAR/EAR training for all involved staff. This approach ensures full compliance, safeguarding your sensitive data and maintaining the highest standards of security and control.
Allari has extensive experience with the rigorous quality requirements of AS-9100, ISO-13485, and IATF 16949 standards. We have directly supported IATF 16949, working with multiple certified customers, ensuring effective support for their quality management system. Our partnerships with them have given us deep exposure to AS-9100 and ISO-13485, equipping us with a thorough understanding of the necessary processes and documentation. Our adaptable approach allows us to align our processes and support teams with these standards as needed.
Allari places the utmost importance on system security and data safeguarding, understanding your rigorous data handling requirements. We ensure data storage compliance by strictly adhering to your policies and storing all documents within your network, following established guidelines and best practices. Comprehensive security awareness training is mandated for all employees, covering password management, phishing prevention, incident reporting protocols, and applicable privacy laws such as US Safe Harbor and EU GDPR. Technical personnel receive in-depth training on secure coding practices, data encryption, and network security. Our security training is regularly updated to address evolving threats and regulatory changes. These comprehensive measures ensure that your data is protected and your security and privacy requirements are met to the highest standards
Allari's Quality Management System (QMS) aligns with industry best practices and standards like ISO-9001. With a 10-year track record of integrating with the change control processes of multi-billion-dollar companies holding ISO-9001, AS-9100, and ISO-13485 certifications, we demonstrate our capability to meet rigorous quality standards. Our change control approach is regularly reviewed and improved to meet evolving needs, ensuring continuous enhancement of our processes. We adapt our change control process to integrate seamlessly with client-specific requirements and governance models, ensuring alignment with your unique needs. Transparent documentation and metrics provide visibility into change impacts and decision-making, ensuring you are always informed and confident in the quality of our services.
Allari maintains a dedicated Information Security team that oversees all aspects of IT security and business continuity planning. Responsible for policy development, enforcement, and review, our Information Security team ensures comprehensive protection of your data and continuity of operations. Routine risk assessments identify vulnerabilities and threats to your IT infrastructure, enabling proactive mitigation. Our robust incident response processes swiftly address security incidents or breaches, minimizing potential damage and ensuring rapid recovery. By focusing on these areas, Allari ensures that your IT security and business continuity planning are robust, comprehensive, and capable of protecting your operations against a wide range of threats.