END USER

  • User support for email, productivity & collaboration software products, etc.
  • Delivering centralized Help Desk software products and Tier 1 resources to handle user requests, answer questions and resolve issues.

FOCUS

Microsoft O365 Suite, ConnectWise, ServiceNow, Bomgar, CW Control, LogMeIn

APPLICATION

  • Application development resources involved with the analysis, design, development, code, test, and release packaging services associated with application development projects.
  • Application support and operations resources for the operations, support, fix, and minor enhancements.
  • FOCUS

    JD Edwards EntepriseOne, Hyperion, Oracle BI, PowerBI, Power Pivot, SAP

    PLATFORM

  • Database services focused on the physical database including DBAs, DBMS, tools, and operational support.
  • Middleware services focused on distributed platform, application and system integration resources enabling cross application development, communications, and information sharing.
  • FOCUS

    IBM Db2, SQL, Oracle, SAP HANA, WebLogic, WebSphere, Orchestrator

  • Identity & Access Management
  • Security Awareness
  • Cyber Security & Incident Response
  • Threat & Vulnerability Management
  • Data Privacy & Security
  • Business Continuity & Disaster Recovery
  • FOCUS

    Firewall: Sophos, Checkpoint Proxy: Forcepoint | SIEM: AlienVault, GFI, Splunk |AV: Kaspersky, ESET, SEPM, Malwarebytes, McAfee | AI: Darktrace | Vulnerability Management: Qualys, Rapid 7 | AntiSpam: Mimecast, Forcepoint, Proofpoint | Forensics: FTK Imager, Caine, Autopsy

  • IT Service Management - Delivering the resources to support the incident, problem, and change management activities as part of the IT Service Management process (excludes the Tier 1 help desk).
  • Program, Product & Project Management resources to manage and support IT related projects and/or continuous product development across business and IT-driven initiatives.
  • Operations Center monitoring and intervention resources for NOC (network operations center) & GOC (global operations center).
  • FOCUS

    Methods: Agile, ITIL, Kanban, PMI, TBM

    Products: Jira, ServiceNow, Connectwise, TopLeft, Cisco, Nagios, Open Source, PRGT, SmoothWall, Bomgar

    benchmark your costs

    Four proven models backed with years of data to benchmark your costs.

    Microsoft SQL

    Oracle Database

    JD Edwards EnterpriseOne

    GET STARTED

    try a low risk, paid Proof of Concept 

    Begin with a POC. We guarantee you will see a stabilized TCO reduction after 3 months with a consistent run rate of 30-40% less than you are currently paying. A CIO's initial response is that this presents an upside exposure risk. We understand how that may be perceived so we have eliminated that risk by capping our costs against your current benchmark. Therefore, you don't get into an unforeseen situation. You can use the below calculators to gain an understanding of what your costs may look like for these particular solutions. We have many others not listed and can create custom solutions as needed. Contact us for more information.

    Need a custom solution? We can deliver.

    Our insights

    The Case for Software Development ‘as-a-Service

    Another business service regularly required for enterprises, which may be best consumed through an access not-ownership strategy, is that of software development/customization.

    4 Trends Today’s IT Leaders Must Master

    Many IT organizations view internal users as the “customers” - Finance, Sales, Operations, Marketing, etc. It has not been until recent years that IT organizations have begun to view the real customer, buying the product or service, as their customer.

    5 Reasons Multitasking is Bad for IT Productivity

    When it comes to IT operations, multitasking seems to be a prerequisite. Quite often it's even written into the job posting. However, research is revealing that multitasking may do more damage than good.

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