Case Studies Help Desk-as-a-ServiceTHE CHALLENGE Faced with the reality of a small IT department, the impossibility of increasing the resources, ... Read More
Case Studies, In the Press, IT-as-a-Service (ITaaS), Oracle JD Edwards EnterpriseOne Case Study: Wilbur-Ellis Took ControlThe IT Management team at Wilbur-Ellis gained the control and insights they needed by ... Read More
Case Studies Case Study: New Customer Implements On-Demand Dedicated Dispatcher RoleLesson Learned: An IT Dept lacking a dedicated dispatcher role will never be high ... Read More
