Let’s face it, you are in charge of IT and it isn’t always easy to have the right skill set available to the business at the right time especially with the budget you’re given. And, even when you have the skills on staff, they aren’t always available. If you align your IT Department with us, you can have the skill set you need when your team is not available. You can have the advanced skill sets when your team runs into trouble. Or, if you don’t have a skill set available, we can provide them. Simply leverage us when you need us and only pay for what you use. No contract or monthly fee required. This is a no brainer.
Are your services limited to specific software products?
Our services are open to all products. If you can document it, we can execute it. We also have senior level professionals who are able to provide advanced skills. If you have a specific requirement that is very complex, let us know and we can tell you if we can handle it.
Do you offer Service Level Agreements?
Absolutely. We are the first line of response for many organizations operating out of many countries. We offer 30 minute emergency response times with financially backed SLAs. This includes quarterly SAL reviews of performance metrics.
Do I need to have a contract to execute a service?
Absolutely not. We only require a contract if you have us managing the front line. This is mainly for customers that require a Service Level Agreement.
In addition, we leverage ITIL-centric practices to execute your daily operational activities. With adherence to the five core ITIL processes, our technical team aligns with your staff to execute routine and repetitive activities as well as resolve critical system issues. Allari also proactively identifies underlying causes to prevent future problems. Our service desk spans across three continents offering a follow-the-sun model with 24/7 availability and a single point of contact for your IT needs.
Activities provided by this service include but are not limited to:
Schedule Ad Hoc
This is up to you. We run 3 shifts from 3 continents 7 days a week. We many different languages. So we are available every hour of the day whenever you need us in whatever language you need.
Estimated Time Hours TBD
Submit your request and we will provide you with the number of hours it will take. Whenever that task is executed, the charge will be the same.
Estimated Cost $TBD
You control cost. Total cost is based on utilization and consumption. Level 1 & 2 type tasks are $77 per hour. Rates for advanced skillsets vary depending upon the particular core competency. Please contact us to learn more.