You don’t need to hire a full time employee to get a unique task completed. We have dozens of skill sets available to you when you need it. And, best of all, you only pay for what you use.
How does it work?
You simply tell us what you would like us to do and we will do it how you want it done and when you want it done. A lot of customers will provide us with an Standard Operating Procedure and ask us to execute standard tasks on demand. Sometimes they will have us schedule the service once a day, week or quarter. Our software auto creates tickets so we never miss a beat.
Are your services limited to specific software products?
Our services are open to all products. If you can document it, we can execute it. We also have senior level professionals who are able to provide advanced skills. If you have a specific requirement that is very complex, let us know and we can tell you if we can handle it.
Do you offer Service Level Agreements?
Absolutely. We are the first line of response for many organizations operating out of many countries. We offer 30 minute emergency response times with financially backed SLAs. This includes quarterly SAL reviews of performance metrics.
Do I need to have a contract to execute a service?
Absolutely not. We only require a contract if you have us managing the front line. This is mainly for customers that require a Service Level Agreement.
Schedule Ad Hoc
This is up to you. We run 3 shifts from 3 continents 7 days a week. We many different languages. So we are available every hour of the day whenever you need us in whatever language you need.
Estimated Time Hours TBD
Submit your request and we will provide you with the number of hours it will take. Whenever that task is executed, the charge will be the same.
Estimated Cost $TBD
You control cost. Total cost is based on utilization and consumption. Level 1 & 2 type tasks are $77 per hour. Rates for advanced skillsets vary depending upon the particular core competency. Please contact us to learn more.