7 Audit FAQs
1. How long does an audit take?
An audit usually takes about four days depending upon the complexity of the EnterpriseOne
installation.
2. What is the actual deliverable?
The deliverable will be a document of approximately sixty pages with an average
forty recommendations for increasing system stability and gaining faster response
times.
3. Are the recommendations explained to me or just emailed?
Our resource will discuss the results one on one at your pace, not ours. In addition,
you will receive an electronic copy.
4. If I want to implement the recommendations, what is the next step?
We can usually implement the minor recommendations while we are onsite. The major
recommendations usually require advanced scheduling and a return visit.
5. How often should I have an independent audit done?
An audit should be conducted at least once a year. We also recommend an audit after
any major system changes have been implemented to preserve data integrity and maintain
system availability. In addition, the audit will prevent poor hardware performance
and ensure tasks such as disaster recovery are being executed.
6. Will an audit cause any production downtime?
No, there will be no downtime to production. We realize the cost of downtime. Our
experts carry out the audits with no disruption to the end users. It is usually
necessary to carry out the audit during normal business hours. We will only require
a small amount of an internal person's time in order to gather minor direction.
We are experienced in working under these conditions and still obtain the required
results independently.
7. I have been using the same personnel for a long period of time, do I need an
audit?
Personnel that have been operating in an environment for a long period certainly
overcome many of the day to day difficulties associated with system administration
and maintenance. However, bad practices can occur and become ingrained in the daily
working cycle. An audit provides reassurance that only the best systems and practices
are being maintained. Most organizations have procedures that help control bad practices,
where over-familiarization, failing to adhere to procedures or misunderstanding
them is common. A fresh set of eyes by an unbiased and uninvolved third part is
warranted periodically.
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