MEET & GREET
We want to make the sales process as informative for you as possible while minimizing
time from you and your team.
Initial/Introduction Call
We have a conference call so we can give you an introduction of Allari and our Managed
Solution offering. In addition we would like to understand your needs (off hours,
supplemental or full 24/7) and application system information such as version, platform,
and database. We gather some relevant information from you to allow us to put together
a proposal.
Review Proposal
Either by conference call or onsite we review the proposal with you. Based on feedback
we may make adjustments and review again.
Contract
We create the contract for your review and signature. Determine the start date for
the rollout.
GETTING TO KNOW YOU
This is a very critical step in the process. We need to make sure your team understands
the scope of our involvement, how to communicate with us via online help desk, email
or phone and we need to integrate our processes into your existing business process.
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Key Rollout Elements
- Your team meets our team.
- We conduct a full audit of your system and develop documentation.
- We train key users on our online issue tracking system.
- We outline your scheduled I.T. needs - package build schedule.
- We outline your I.T. processes such as backup runs, scheduled down times.
- We understand your open system issues.
- We capture any future system projects you have already in mind.
- We establish VPN connectivity.
- We review findings/recommendations/documentation from our audit.
- Outline communications plan (how we integrate with your team).
DAY TO DAY GRIND
We execute our service based on the agreed upon needs.
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The major elements are:
- Execute regular maintenance schedule.
- Execute package builds and deploys based on your requests.
- Execute ESU, patches, etc. installs based on your requests.
- Execute planned and scheduled projects such as tools upgrade, replacing hardware,
upgrade of database
- System Audits are conducted every six months.
- Execute communications plan
a. Periodic Team conf calls (our team with your team)
b. Periodic QA reviews (frequency determined by you)
c. Periodic reports of activities (frequency determined by you)
ON-SITE SUPPORT
Instances occur where remote support is not enough. Some issues like complex projects
require an engineer to be onsite. With Allari, you'll have the benefit of having
the Allari Engineers on-site at your location to handle any and every aspect of
your I.T. systems or related applications. These services can be delivered on a
regularly scheduled basis or on an as-needed basis.
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